Our Terms & Conditions

Reservations/Bookings
Prices are per room per night. Fully inclusive of full English or continental breakfast and all service charges and V.A.T. Single occupation of a double or twin bedded room may be available. Supplements apply. Prices on request. Reservations and bookings are accepted by telephone, fax, email or post and will require a name (person or company) address and telephone number plus valid credit card in order to secure booking.

Deposits/Payments
A deposit equivalent to the value of one day of the total booking is payable at the time of reservation. We accept payments by all major credit/debit cards, sterling cheques guaranteed by a valid bank card and cash sterling. Deposits are non-refundable. A booking is a binding contract and therefore charges may be incurred if the booking is subsequently cancelled or altered. The use of holiday cancellation insurance is recommended to safeguard against unforeseen circumstances. Accounts should be settled in full on departure. Cheques made payable to 'The Hawthorne Dene Hotel'.

Generally

We reserve the right to change or alter the tariff at any time. Any confirmed reservation will be honoured. Rooms are available from 14:00 (2 p.m.) on the day of arrival unless otherwise arranged by prior consent. Rooms must be vacated by 10:30 a.m. on the day of departure. Parking is available in the hotel car park on the basis of one vehicle space per room. Extra space will only be considered by prior arrangement and subject to availability.

The Hawthorne Dene Hotel is a no smoking establishment . All areas in the hotel are strictly non-smoking so guests are requested to respect this. We reserve the right to levy a charge for any extra cleaning or costs incurred as a result of anyone being in breach of this policy. We regret that no pets or animals are allowed except for assistance dogs at our discretion. We reserve the right of refusal at all times in this.

The Hawthorne Dene Hotel endeavours to provide access and excellence to all of its guests and visitors, at all times, whatever their requirements. Should you feel that there is anything we should be made aware of in order to ensure your comfort and safety, please do not hesitate to inform us.

Definitions
You means you or the person/company or other organisation on behalf of whom you are making the reservation/booking and your or yours shall be interpreted accordingly. Us/we means 'The Hawthorne Dene Hotel' and/or its representatives.

Jurisdiction

These Terms and Conditions will be governed by and interpreted in accordance with English Law and International Law where applicable.
 
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